Frequently Asked Questions
You can email us at homiefystore@gmail.com where our customer service team will be happy to help you with whatever you need!
Yes, we ship worldwide!
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
We normally process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day.
Check more: Shipping Policy
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 7-14 business days for delivery.
Check more: Shipping Policy
International taxes might be applied depending on your country’s taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.
Please contact us at homiefystore@gmail.com
Check more: Refunds and Returns Policy
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Check more: Refunds and Returns Policy
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Check more: Refunds and Returns Policy